Terms of Service

1. The service

Orderat reads the order messages you paste or share (and those received on connected WhatsApp and Instagram accounts, when that feature is available), drafts orders for you to review, and builds order books and preparation plans. Some features are still in development and may change.

2. Your account

You are responsible for your account, for the accuracy of your products and orders, and for keeping your sign-in secure. You must be 18 or older and use Orderat for a real business.

3. Connected WhatsApp and Instagram accounts (when available)

When the connection feature is available and you connect an account, you authorise Orderat to receive your customers' messages and to send replies and order messages on your behalf. You are responsible for following WhatsApp's and Instagram's terms and policies, including the WhatsApp Business Messaging Policy, and for having your customers' permission to message them. You can disconnect at any time.

4. AI drafts need your review

Orderat uses AI to read orders, and AI can make mistakes. Check every draft order before you confirm it. You remain responsible for the orders you confirm and for the messages sent from your accounts.

5. Subscriptions

The Orderat Basic subscription adds your shop link, cloud sync, the web app at orderatweb.com/app, staff and more AI features. It is billed through the App Store or Google Play under their terms.

Plans: a monthly or a yearly subscription. The price is shown in the store before you buy. The USD list prices are $9.99 a month and $79.99 a year, as on our pricing page, and may differ by country and currency.

Free trial: new subscribers get a 7-day free trial. Unless you cancel before the trial ends, your subscription converts to a paid subscription at the price of the plan you chose.

Auto-renewal: the subscription renews automatically at the end of each period (month or year) unless you cancel at least 24 hours before the end of the current period.

Cancelling and managing: manage or cancel your subscription in your Apple ID settings in the App Store, or under Subscriptions in your Google Play account. We cannot cancel it for you. You keep access until the end of the paid period.

Refunds: Apple or Google handles refund requests under its own policy, and we cannot issue refunds ourselves.

For purchases through the App Store, Apple's standard End User License Agreement also applies.

The price shown before you subscribe applies until we tell you about a change.

6. Acceptable use

Do not use Orderat to send spam, break the law, sell prohibited goods, or misuse other people's data.

7. Your data

Your data belongs to you. The privacy policy explains how we handle it, and the data deletion page explains how to delete it.

8. Availability and liability

We work to keep Orderat running, but we provide it "as is" and cannot promise it will always be available or free of errors. To the extent the law allows, Orderat is not liable for indirect losses such as lost sales or profits, and our total liability is limited to the fees you paid in the last three months.

9. Ending the service

You can stop using Orderat at any time. We may suspend accounts that break these terms.

10. Governing law

These terms are governed by the laws of the Kingdom of Bahrain.